Shipping
We make every effort to ship all orders within 24-48 hours of receipt (except
for Saturdays, Sundays, and holidays). However, this is not always
possible due to merchandise availability and other unforeseen events.
Pro Pool Consultants does not guarantee transit times on ground packages or
standard freight. While we offer home delivery on almost all items,
there are certain very heavy items such as larger pool heaters that must
be delivered via freight trucks to a freight dock at a freight terminal
or place of business. We can provide home delivery and lift gate
service on such items at an additional charge. Shipping costs
automatically calculated by our web site are based mainly on weight and
size. Occasionally there are errors in these calculations due to
oversize and other surcharges. In the event this happens, you will be notified of the additional shipping costs.
Orders
with expedited shipping (Next Day Air, 2nd Day Air, 3rd Day Select)
placed before 12 noon Pacific Standard Time typically ship the same day. A
phone call is usually a good idea for any orders placed after noon. We
try to get everything shipped out before 2 p.m. but not all items we
sell are stocked in our warehouse at all times.
General Information
Pro Pool Consultants may make improvements and/or changes in products, programs
and pricing in this publication at any time. Pro Pool Consultants shall
not beheld liable for clerical, graphical, typographical and printing
errors. We take pride in our site; however, errors do sometimes occur and
for that we apologize.
Pro Pool Consultants aims to do business with anyone needing pool products
and supplies. We reserve the right to refuse sales to anyone and we also
reserve the right to refuse sales that are the result of a clerical
error or error in quote. Possession of web site material or literature
from Pro Pool Consultants does not constitute the right to purchase
products from Pro Pool Consultants.
Pro Pool Consultants typically does not match competitors' pricing but may
consider doing so before the sale. Pro Pool Consultants will not adjust pricing
after the sale is complete. All sales are considered Business to
Consumer sales and Pro Pool Consultants reserves the right to any and all
dealer incentives.
State Taxes
Pro Pool Consultants is a Texas-based corporation; therefore, taxes will
only be collected within the State of Texas. No taxes will be
collected outside of Texas at this time.
Warranty Information
Nearly
all products sold by Pro Pool Consultants carry a manufacturer warranty.
If you feel you have a defective product, please refer to the warranty
information packaged with your product. Please contact us by email if
you require assistance at [email protected].
Pro Pool Consultants does not express or imply any warranties. All warranties
are the responsibility of the manufacturer. Pro Pool Consultants expressly
disclaims liability for any injury, loss, damage, or cost (including
labor) of any kind arising from the use or inability to use any item we
sell. These criteria apply to warranties for most manufacturers and most
products. Most manufacturer warranties clearly express that warranty
applies to defects in material and/or workmanship only, and covers only
the replacement of defective or missing parts. Any damage that occurs to
a product after it has shipped from the factory is not the
manufacturer’s responsibility and is not covered under warranty unless
caused by defects in material or workmanship.
Labor
is not included in most warranties, nor do manufacturers accept
responsibility for loss of time, inconvenience, incidental expenses or
material charges. Any shipping charges incurred in the execution of a
warranty claim are the responsibility of the owner. Warranties typically
extend to the original retail owner only and are not transferable.
Warranty period begins on date of purchase or installation, if it can be
proven with an invoice or proof of purchase. For products that were
shipped internationally, warranties are usually only valid if the
manufacturer has a presence in the country where the products were
shipped.
Cancelling an order
Cancellations are only
allowed if the product has not been shipped or picked up. If you wish to
cancel an order, you must call (951) 602-5337 and speak with a
representative. Attempting to cancel orders any other way may not be successful as orders are promptly filled and shipped. Special
order items may not be cancelled. If your order has already been
shipped, please request a Return Merchandise Request (RMA) by e-mailing
your request to [email protected].
Will-Call Orders
For will-call orders please call us at 951-602-5337 or e-mail [email protected].
We do not stock every item we sell but we will let you know by phone or
e-mail if your order qualifies for will-call at our warehouse.
International Orders
We
are happy to serve our customers in areas outside the continental U.S.
The procedures for payment and shipping of these orders are different due to many
circumstances beyond our control. Please contact Pro Pool Consultants for
a quote on shipping costs for your order. Items shipped within the U.S.
that are too large or too heavy for UPS will be shipped freight truck
and there may be additional charges if shipped to a residential
address. Call or e-mail [email protected] for pricing.
International Order Payment Options
1.
PayPal – with an additional charge of 3% of the total cost, including
shipping & handling. Using this method, you can order online and
choose the Ship Via: "International" shipping option and Pay
With:"PayPal" options during the checkout process. Don't have a PayPal
account? You can use your credit card or bank account (where available).
2.
Bank wire transfer to our U.S. bank – additional $25.00 transfer fee.
Please contact us for the information you need for a wire
transfer.
3.
Credit Card from U.S. Bank - must have a U.S. billing address and
telephone number. Using this method, you can order online and choose the
"International" shipping option during the check out process.
Photographs
Many
of the photographs (product images) on our site are proprietary and
should not be used by anyone other than Pro Pool Consultants for any
reason without prior written approval. We watermark our images with our
logo for this reason. If you need one of our images please visit our
contact us page and let us know which one and for what reason please.
We'll consider giving our written consent at that time.
