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Terms and Conditions

We make every effort to ship all orders within 24-48 hours of receipt (except for Saturdays, Sundays, and holidays). However, this is not always possible due to merchandise availability and other unforeseen events.
Pro Pool Consultants does not guarantee transit times on ground packages or standard freight. While we offer home delivery on almost all items, there are certain very heavy items such as larger pool heaters that must be delivered via freight trucks to a freight dock at a freight terminal or place of business. We can provide home delivery and lift gate service on such items at an additional charge. Shipping costs automatically calculated by our web site are based mainly on weight and size. Occasionally there are errors in these calculations due to oversize and other surcharges. In the event this happens, you will be notified of the additional shipping costs.
Orders with expedited shipping (Next Day Air, 2nd Day Air, 3rd Day Select) placed before 12 noon Pacific Standard Time typically ship the same day. A phone call is usually a good idea for any orders placed after noon. We try to get everything shipped out before 2 p.m. but not all items we sell are stocked in our warehouse at all times.
General Information
Pro Pool Consultants may make improvements and/or changes in products, programs and pricing in this publication at any time. Pro Pool Consultants shall not beheld liable for clerical, graphical, typographical and printing errors. We take pride in our site; however, errors do sometimes occur and for that we apologize.
Pro Pool Consultants aims to do business with anyone needing pool products and supplies. We reserve the right to refuse sales to anyone and we also reserve the right to refuse sales that are the result of a clerical error or error in quote. Possession of web site material or literature from Pro Pool Consultants does not constitute the right to purchase products from Pro Pool Consultants.
Pro Pool Consultants typically does not match competitors' pricing but may consider doing so before the sale. Pro Pool Consultants will not adjust pricing after the sale is complete. All sales are considered Business to Consumer sales and Pro Pool Consultants reserves the right to any and all dealer incentives.
State Taxes
Pro Pool Consultants is a Texas-based corporation; therefore, taxes will only be collected within the State of Texas. No taxes will be collected outside of Texas at this time.
Warranty Information
Nearly all products sold by Pro Pool Consultants carry a manufacturer warranty. If you feel you have a defective product, please refer to the warranty information packaged with your product. Please contact us by email if you require assistance at [email protected].

Pro Pool Consultants does not express or imply any warranties. All warranties are the responsibility of the manufacturer. Pro Pool Consultants expressly disclaims liability for any injury, loss, damage, or cost (including labor) of any kind arising from the use or inability to use any item we sell. These criteria apply to warranties for most manufacturers and most products. Most manufacturer warranties clearly express that warranty applies to defects in material and/or workmanship only, and covers only the replacement of defective or missing parts. Any damage that occurs to a product after it has shipped from the factory is not the manufacturer’s responsibility and is not covered under warranty unless caused by defects in material or workmanship.
Labor is not included in most warranties, nor do manufacturers accept responsibility for loss of time, inconvenience, incidental expenses or material charges. Any shipping charges incurred in the execution of a warranty claim are the responsibility of the owner. Warranties typically extend to the original retail owner only and are not transferable. Warranty period begins on date of purchase or installation, if it can be proven with an invoice or proof of purchase. For products that were shipped internationally, warranties are usually only valid if the manufacturer has a presence in the country where the products were shipped.

Cancelling an order
Cancellations are only allowed if the product has not been shipped or picked up. If you wish to cancel an order, you must call (951) 602-5337 and speak with a representative. Attempting to cancel orders any other way may not be successful as orders are promptly filled and shipped. Special order items may not be cancelled. If your order has already been shipped, please request a Return Merchandise Request (RMA) by e-mailing your request to
[email protected].
Will-Call Orders
For will-call orders please call us at 951-602-5337 or e-mail [email protected]. We do not stock every item we sell but we will let you know by phone or e-mail if your order qualifies for will-call at our warehouse.
International Orders
We are happy to serve our customers in areas outside the continental U.S. The procedures for payment and shipping of these orders are different due to many circumstances beyond our control. Please contact Pro Pool Consultants for a quote on shipping costs for your order. Items shipped within the U.S. that are too large or too heavy for UPS will be shipped freight truck and there may be additional charges if shipped to a residential address. Call or e-mail [email protected] for pricing.
International Order Payment Options
1. PayPal – with an additional charge of 3% of the total cost, including shipping & handling. Using this method, you can order online and choose the Ship Via: "International" shipping option and Pay With:"PayPal" options during the checkout process. Don't have a PayPal account? You can use your credit card or bank account (where available).
2. Bank wire transfer to our U.S. bank – additional $25.00 transfer fee. Please contact us for the information you need for a wire transfer.
3. Credit Card from U.S. Bank - must have a U.S. billing address and telephone number. Using this method, you can order online and choose the "International" shipping option during the check out process.
Many of the photographs (product images) on our site are proprietary and should not be used by anyone other than Pro Pool Consultants for any reason without prior written approval. We watermark our images with our logo for this reason. If you need one of our images please visit our contact us page and let us know which one and for what reason please. We'll consider giving our written consent at that time.
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